Support Board

Support policy: Support from Sierra Chart for technical issues encountered when using Interactive Brokers, is within the discretion of Sierra Chart. There are some complex technical issues that a user may encounter when using Interactive Brokers, that can have various causes which are on the side of Interactive Brokers and therefore are outside of the control of Sierra Chart. Therefore these will be hard for us to understand and assist with because they are not within Sierra Chart and the Interactive Brokers system is a highly complex system with many reasons why things may not always work as expected.

Therefore, we will not hesitate to decline support for some issues reported to us involving Interactive Brokers. Be aware of this when making a decision as to whether you should be using Interactive Brokers. What we want to avoid is where you waste a significant amount of your own time because of Interactive Brokers issues and our time gets wasted as well and then you end up giving up. So consider this carefully because we do not want you to get into trouble with Interactive Brokers.