Support Board
Date/Time: Tue, 26 Nov 2024 20:23:58 +0000
Post From: SC appears to be connected, but is does not update charts, nor quote boards
| [2023-10-26 15:02:13] |
| greenlumber - Posts: 6 |
|
Thanks, but the double instance was me trying to see if the problem would occur on another computer. After using only one and doing as recommended, downloading all data again, it worked perfectly yesterday, but then, out of the blue today, it started happening again, this is the Message Log of the original problem when it happens (I am using a Windows 11, Samsing GalaxyBook3). Any help is VERY appreciated! thank you so much, Out of the blue it stops updating, and this happens (sometimes, like right now, it goes back to working 1 to 5 minutes later. Sometimes hours later only) - Message log: No download requests in the queue to start downloads for. | 2023-10-26 11:55:07.558 Socket (4) | Socket gracefully closed by remote side. | 2023-10-26 11:55:07.717 Socket (4) | Closed. | 2023-10-26 11:55:07.717 Opened cached Intraday file: C:\SierraChart\Data\YMZ23_FUT_CME.scid. Thread ID: 19576 | 2023-10-26 11:55:11.295 DTC Client socket (3) | Socket gracefully closed by remote side. | 2023-10-26 11:55:28.495 DTC Client socket (3) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2023-10-26 11:55:28.495 * DTC Client socket (3) | CloseSocket call. | 2023-10-26 11:55:28.495 Delayed Data Feed | Waiting for socket receive thread to end | 2023-10-26 11:55:28.495 DTC Client socket (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-10-26 11:55:28.495 DTC Client socket (3) | Closed. | 2023-10-26 11:55:28.495 DTC Client socket (0) | CloseSocket call. | 2023-10-26 11:55:28.496 Delayed Data Feed | Disconnected from the server. | 2023-10-26 11:55:28.496 Delayed Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-10-26 11:55:28.496 Delayed Data Feed | Connecting to the server ds28.sierracharts.com. Port 10043 | 2023-10-26 11:55:30.505 DTC Client socket (3) | Creating socket. | 2023-10-26 11:55:30.512 DTC Client socket (3) | New receive buffer size: 0 | 2023-10-26 11:55:30.512 DTC Client socket (3) | Connecting to IP: 142.215.18.147. | 2023-10-26 11:55:30.512 DTC Client socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2023-10-26 11:55:49.739 * DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-10-26 11:55:49.740 DTC Client socket (2) | CloseSocket call. | 2023-10-26 11:55:49.740 DTC Client socket (2) | Max send buffers used during socket life: 4 | 2023-10-26 11:55:49.740 DTC Client socket (2) | Max send buffer size during socket life: 638 | 2023-10-26 11:55:49.740 DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-10-26 11:55:49.740 DTC Client socket (2) | Closed. | 2023-10-26 11:55:49.740 Denali Data Feed | Waiting for socket receive thread to end | 2023-10-26 11:55:49.740 DTC Client socket (0) | CloseSocket call. | 2023-10-26 11:55:49.741 Denali Data Feed | Disconnected from the server. | 2023-10-26 11:55:49.741 Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-10-26 11:55:49.741 DTC Client socket (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-10-26 11:55:51.547 * DTC Client socket (3) | CloseSocket call. | 2023-10-26 11:55:51.547 Delayed Data Feed | Failed connections: 1 | 2023-10-26 11:55:51.547 DTC Client socket (0) | CloseSocket call. | 2023-10-26 11:55:51.547 Delayed Data Feed | Disconnected from the server. | 2023-10-26 11:55:51.547 Delayed Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-10-26 11:55:51.547 DTC Client socket (3) | Closed. | 2023-10-26 11:55:51.547 Denali Data Feed | Connecting to the server ds31-2.sierracharts.com. Port 443 | 2023-10-26 11:55:51.751 DTC Client socket (2) | Creating socket. | 2023-10-26 11:55:51.756 DTC Client socket (2) | New receive buffer size: 0 | 2023-10-26 11:55:51.756 DTC Client socket (2) | Connecting to IP: 142.215.18.108. | 2023-10-26 11:55:51.756 Delayed Data Feed | Connecting to the server ds28.sierracharts.com. Port 10043 | 2023-10-26 11:55:53.543 DTC Client socket (3) | Creating socket. | 2023-10-26 11:55:53.544 DTC Client socket (3) | New receive buffer size: 0 | 2023-10-26 11:55:53.544 DTC Client socket (3) | Connecting to IP: 142.215.18.147. | 2023-10-26 11:55:53.544 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-10-26 11:56:12.813 * DTC Client socket (2) | CloseSocket call. | 2023-10-26 11:56:12.814 Denali Data Feed | Failed connections: 1 | 2023-10-26 11:56:12.814 DTC Client socket (0) | CloseSocket call. | 2023-10-26 11:56:12.814 Denali Data Feed | Disconnected from the server. | 2023-10-26 11:56:12.814 Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-10-26 11:56:12.814 DTC Client socket (2) | Closed. | 2023-10-26 11:56:12.814 DTC Client socket (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-10-26 11:56:14.587 * DTC Client socket (3) | CloseSocket call. | 2023-10-26 11:56:14.587 Delayed Data Feed | Failed connections: 2 | 2023-10-26 11:56:14.587 DTC Client socket (0) | CloseSocket call. | 2023-10-26 11:56:14.587 Delayed Data Feed | Disconnected from the server. | 2023-10-26 11:56:14.587 Delayed Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-10-26 11:56:14.588 DTC Client socket (3) | Closed. | 2023-10-26 11:56:14.588 Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 10048 | 2023-10-26 11:56:14.807 DTC Client socket (2) | Creating socket. | 2023-10-26 11:56:14.813 DTC Client socket (2) | New receive buffer size: 0 | 2023-10-26 11:56:14.813 DTC Client socket (2) | Connecting to IP: 142.215.18.147. | 2023-10-26 11:56:14.813 Delayed Data Feed | Connecting to the server ds26.sierracharts.com. Port 10043 | 2023-10-26 11:56:16.598 DTC Client socket (3) | Creating socket. | 2023-10-26 11:56:16.599 DTC Client socket (3) | New receive buffer size: 0 | 2023-10-26 11:56:16.599 DTC Client socket (3) | Connecting to IP: 142.215.17.188. | 2023-10-26 11:56:16.599 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-10-26 11:56:35.862 * DTC Client socket (2) | CloseSocket call. | 2023-10-26 11:56:35.862 Denali Data Feed | Failed connections: 2 | 2023-10-26 11:56:35.862 DTC Client socket (0) | CloseSocket call. | 2023-10-26 11:56:35.862 Denali Data Feed | Disconnected from the server. | 2023-10-26 11:56:35.862 Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-10-26 11:56:35.862 DTC Client socket (2) | Closed. | 2023-10-26 11:56:35.862 DTC Client socket (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-10-26 11:56:37.644 * DTC Client socket (3) | CloseSocket call. | 2023-10-26 11:56:37.645 Delayed Data Feed | Failed connections: 3 | 2023-10-26 11:56:37.645 DTC Client socket (0) | CloseSocket call. | 2023-10-26 11:56:37.645 Delayed Data Feed | Disconnected from the server. | 2023-10-26 11:56:37.645 Delayed Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-10-26 11:56:37.645 DTC Client socket (3) | Closed. | 2023-10-26 11:56:37.645 Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 443 | 2023-10-26 11:56:37.861 DTC Client socket (2) | Creating socket. | 2023-10-26 11:56:37.868 DTC Client socket (2) | New receive buffer size: 0 | 2023-10-26 11:56:37.868 DTC Client socket (2) | Connecting to IP: 142.215.18.147. | 2023-10-26 11:56:37.868 Delayed Data Feed | Connecting to the server ds13.sierracharts.com. Port 10043 | 2023-10-26 11:56:39.649 DTC Client socket (3) | Creating socket. | 2023-10-26 11:56:39.707 DTC Client socket (3) | New receive buffer size: 0 | 2023-10-26 11:56:39.707 DTC Client socket (3) | Connecting to IP: 162.251.232.244. | 2023-10-26 11:56:39.707 Delayed Data Feed | Network connection to server complete. | 2023-10-26 11:56:39.889 Delayed Data Feed | Starting socket receive thread. | 2023-10-26 11:56:39.889 Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-10-26 11:56:39.889 Delayed Data Feed | Setting DTC encoding to Binary VLS | 2023-10-26 11:56:40.098 Delayed Data Feed | Sending logon request message. | 2023-10-26 11:56:40.098 Delayed Data Feed | Received logon response. | 2023-10-26 11:56:40.284 Delayed Data Feed | Server Name: RealTimeServer. | 2023-10-26 11:56:40.284 Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-10-26 11:56:40.284 Delayed Data Feed | Logon error received from server: Data service (sc_delayed_exchange.datafeed) is disabled or unsupported. A software update may be necessary. | 2023-10-26 11:56:40.284 Delayed Data Feed | Failed connections: 4 | 2023-10-26 11:56:40.284 Delayed Data Feed | Waiting for socket receive thread to end | 2023-10-26 11:56:40.284 DTC Client socket (3) | CloseSocket call. | 2023-10-26 11:56:40.285 Delayed Data Feed | Disconnected from the server. | 2023-10-26 11:56:40.285 Delayed Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-10-26 11:56:40.285 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2023-10-26 11:56:40.285 DTC Client socket (3) | Socket gracefully closed by remote side. | 2023-10-26 11:56:40.465 DTC Client socket (3) | Closed. | 2023-10-26 11:56:40.465 Delayed Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 10043 | 2023-10-26 11:56:42.278 DTC Client socket (3) | Creating socket. | 2023-10-26 11:56:42.343 DTC Client socket (3) | New receive buffer size: 0 | 2023-10-26 11:56:42.343 DTC Client socket (3) | Connecting to IP: 142.215.18.148. | 2023-10-26 11:56:42.343 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-10-26 11:56:58.909 * DTC Client socket (2) | CloseSocket call. | 2023-10-26 11:56:58.909 Denali Data Feed | Failed connections: 3 | 2023-10-26 11:56:58.909 DTC Client socket (0) | CloseSocket call. | 2023-10-26 11:56:58.909 Denali Data Feed | Disconnected from the server. | 2023-10-26 11:56:58.909 Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-10-26 11:56:58.909 DTC Client socket (2) | Closed. | 2023-10-26 11:56:58.910 Denali Data Feed | Connecting to the server ds26.sierracharts.com. Port 443 | 2023-10-26 11:57:00.904 DTC Client socket (2) | Creating socket. | 2023-10-26 11:57:00.905 DTC Client socket (2) | New receive buffer size: 0 | 2023-10-26 11:57:00.905 DTC Client socket (2) | Connecting to IP: 142.215.17.188. | 2023-10-26 11:57:00.905 DTC Client socket (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-10-26 11:57:03.385 * DTC Client socket (3) | CloseSocket call. | 2023-10-26 11:57:03.385 Delayed Data Feed | Failed connections: 5 | 2023-10-26 11:57:03.385 DTC Client socket (0) | CloseSocket call. | 2023-10-26 11:57:03.385 Delayed Data Feed | Disconnected from the server. | 2023-10-26 11:57:03.385 Delayed Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-10-26 11:57:03.385 DTC Client socket (3) | Closed. | 2023-10-26 11:57:03.385 Delayed Data Feed | Connecting to the server ds26-2.sierracharts.com. Port 10043 | 2023-10-26 11:57:05.410 DTC Client socket (3) | Creating socket. | 2023-10-26 11:57:05.437 DTC Client socket (3) | New receive buffer size: 0 | 2023-10-26 11:57:05.437 DTC Client socket (3) | Connecting to IP: 142.215.17.189. | 2023-10-26 11:57:05.437 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-10-26 11:57:21.937 * DTC Client socket (2) | CloseSocket call. | 2023-10-26 11:57:21.937 Denali Data Feed | Failed connections: 4 | 2023-10-26 11:57:21.937 DTC Client socket (0) | CloseSocket call. | 2023-10-26 11:57:21.937 Denali Data Feed | Disconnected from the server. | 2023-10-26 11:57:21.937 Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-10-26 11:57:21.937 DTC Client socket (2) | Closed. | 2023-10-26 11:57:21.937 Denali Data Feed | Connecting to the server ds13.sierracharts.com. Port 10048 | 2023-10-26 11:57:23.933 DTC Client socket (2) | Creating socket. | 2023-10-26 11:57:23.934 DTC Client socket (2) | New receive buffer size: 0 | 2023-10-26 11:57:23.934 DTC Client socket (2) | Connecting to IP: 162.251.232.244. | 2023-10-26 11:57:23.934 Denali Data Feed | Network connection to server complete. | 2023-10-26 11:57:24.136 Denali Data Feed | Starting socket receive thread. | 2023-10-26 11:57:24.136 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-10-26 11:57:24.136 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-10-26 11:57:24.324 Denali Data Feed | Sending logon request message. | 2023-10-26 11:57:24.324 Denali Data Feed | Received logon response. | 2023-10-26 11:57:24.529 Denali Data Feed | Server Name: RealTimeServer. | 2023-10-26 11:57:24.529 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-10-26 11:57:24.529 Denali Data Feed | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2023-10-26 11:57:24.529 Denali Data Feed | Failed connections: 5 | 2023-10-26 11:57:24.529 Denali Data Feed | Waiting for socket receive thread to end | 2023-10-26 11:57:24.529 DTC Client socket (2) | CloseSocket call. | 2023-10-26 11:57:24.530 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-10-26 11:57:24.530 Denali Data Feed | Disconnected from the server. | 2023-10-26 11:57:24.530 Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-10-26 11:57:24.530 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-10-26 11:57:24.718 DTC Client socket (2) | Closed. | 2023-10-26 11:57:24.718 DTC Client socket (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-10-26 11:57:26.476 * DTC Client socket (3) | CloseSocket call. | 2023-10-26 11:57:26.476 Delayed Data Feed | Failed connections: 6 | 2023-10-26 11:57:26.476 DTC Client socket (0) | CloseSocket call. | 2023-10-26 11:57:26.476 Delayed Data Feed | Disconnected from the server. | 2023-10-26 11:57:26.476 Delayed Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-10-26 11:57:26.476 DTC Client socket (3) | Closed. | 2023-10-26 11:57:26.476 Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 443 | 2023-10-26 11:57:26.538 DTC Client socket (2) | Creating socket. | 2023-10-26 11:57:26.545 DTC Client socket (2) | New receive buffer size: 0 | 2023-10-26 11:57:26.545 DTC Client socket (2) | Connecting to IP: 142.215.18.148. | 2023-10-26 11:57:26.545 Delayed Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 10043 | 2023-10-26 11:57:28.493 DTC Client socket (3) | Creating socket. | 2023-10-26 11:57:28.494 DTC Client socket (3) | New receive buffer size: 0 | 2023-10-26 11:57:28.494 DTC Client socket (3) | Connecting to IP: 142.215.18.148. | 2023-10-26 11:57:28.494 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-10-26 11:57:47.585 * DTC Client socket (2) | CloseSocket call. | 2023-10-26 11:57:47.585 Denali Data Feed | Failed connections: 6 | 2023-10-26 11:57:47.586 DTC Client socket (0) | CloseSocket call. | 2023-10-26 11:57:47.586 Denali Data Feed | Disconnected from the server. | 2023-10-26 11:57:47.586 Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-10-26 11:57:47.586 DTC Client socket (2) | Closed. | 2023-10-26 11:57:47.586 DTC Client socket (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-10-26 11:57:49.540 * DTC Client socket (3) | CloseSocket call. | 2023-10-26 11:57:49.540 Delayed Data Feed | Failed connections: 7 | 2023-10-26 11:57:49.540 DTC Client socket (0) | CloseSocket call. | 2023-10-26 11:57:49.540 Delayed Data Feed | Disconnected from the server. | 2023-10-26 11:57:49.540 Delayed Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-10-26 11:57:49.540 DTC Client socket (3) | Closed. | 2023-10-26 11:57:49.541 Denali Data Feed | Connecting to the server ds26-2.sierracharts.com. Port 10048 | 2023-10-26 11:57:49.584 DTC Client socket (2) | Creating socket. | 2023-10-26 11:57:49.586 DTC Client socket (2) | New receive buffer size: 0 | 2023-10-26 11:57:49.586 DTC Client socket (2) | Connecting to IP: 142.215.17.189. | 2023-10-26 11:57:49.586 Delayed Data Feed | Connecting to the server ds23-2.sierracharts.com. Port 10043 | 2023-10-26 11:57:51.531 DTC Client socket (3) | Creating socket. | 2023-10-26 11:57:51.537 DTC Client socket (3) | New receive buffer size: 0 | 2023-10-26 11:57:51.537 DTC Client socket (3) | Connecting to IP: 142.215.17.187. | 2023-10-26 11:57:51.537 |