Support Board
Date/Time: Tue, 26 Nov 2024 23:38:29 +0000
Post From: data issues
| [2023-10-24 14:21:38] |
| Sierra_Chart Engineering - Posts: 17187 |
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Based upon the information at post #7, there is a corruption of the data over the network connection. This is extremely extremely unusual. We first want you to run Sierra Chart in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode Also try restarting your computer. We also want you to change the Intraday Data Storage Time Unit to 4 Seconds for now: Data/Trade Service Settings: Intraday Data Storage Time Unit (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Settings) If there is any missing data, follow the instructions here to download the missing Intraday data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-10-24 14:21:58
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