Support Board
Date/Time: Tue, 26 Nov 2024 21:28:43 +0000
Post From: Bid Ask Depth Bar Does Not Display New Data once converted
| [2023-10-15 22:03:52] |
| Sierra_Chart Engineering - Posts: 17185 |
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Your issue is not with this study at all. It is very doubtful there is any issue in newer versions related to your issue. Also there is no conversion which takes place. The issue is apparently in your case for unknown reasons, market depth data is not getting recorded in real time. It could be there is an active download which is not completing or taking a long time to complete, or there are other downloads occurring. It does not matter to the study, the source of historical market depth data whether that is being downloaded, or recorded in real time. None of that is relevant to the study at all. We previously gave you specific instructions to follow. However, the best guess we have, is that historical market depth data is being downloaded for that symbol and it is taking a long time or not starting or not completing. So what we want you to do is to set this option to No: Sierra Chart Server Settings: Support Downloading Historical Market Depth Data (Global Settings >> Sierra Chart Server Settings >> General >> General) And then reconnect with File >> Reconnect. Stay in that state, and just manually perform downloads for now. What we will do in the next release is add a new command to cancel outstanding historical market depth data downloads and if you have this problem again and the data starts getting recorded in real time immediately after canceling downloads, then our conclusion is correct. We will then look at why that is happening. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-10-15 22:04:00
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