Support Board
Date/Time: Wed, 27 Nov 2024 03:43:48 +0000
Post From: Please help w/account
| [2023-10-03 16:30:48] |
| John - SC Support - Posts: 36309 |
|
You did have the "Full CME Group (CME, CBOT, COMEX, NYMEX) for non-professional Trading accounts" active for your account. But since you had not connected to a live, funded trading account for the past few months, you would not be getting the real time data. We have "deactivated" this exchange for your account, so you will no longer be charged for it ($3.50 per month). But, as you note, this has nothing to do with any issues related to real-time data. You would have to be getting your real-time data from Rithmic at this time, as you were not fully setup to get it from us (per the above). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |