Support Board
Date/Time: Wed, 27 Nov 2024 05:45:56 +0000
Post From: Change from SIM to Live
| [2023-09-28 13:45:12] |
| John - SC Support - Posts: 36309 |
|
Make sure you have changed the symbols to be what is needed for the service you are connected to. Each service uses a different symbology. When you change your service and select OK to close the Data/Trade Service Settings window, you are prompted if you want to change the symbols - you should answer Yes to this unless you have a reason why you are only changing for a short period of time. But, if you open another chartbook, or forget to do the above, then you can do this by opening the chartbooks and then selecting "Edit >> Translate Symbols to Current Service". If the above does not fix the issue, then we need to know the symbol of the chart for which you are having an issue. Also, please give us some additional information, such as what data is missing? Is it a hole in the data? Are you just not getting data further back than you expect? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |