Support Board
Date/Time: Tue, 26 Nov 2024 23:32:31 +0000
Post From: OEC order rejected
| [2014-06-04 04:23:14] |
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We did not have a chance earlier. We do have some time now. However, after thinking about the best way to solve this problem, we want you to do the following: -Enable Global Settings >> Data/Trade Service Settings >> Enable FIX Logging. -Restart Sierra Chart. -Open a chart or Trade DOM for EUR/USD. Submit an order. -After it is rejected, follow the instructions here to submit the latest FIX log to us: http://www.sierrachart.com/index.php?l=doc/helpdetails79.html It needs to be sent to support _AT_ SierraChart.com We will review it and then contact OEC about the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-06-04 04:24:29
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