Support Board
Date/Time: Wed, 27 Nov 2024 20:51:08 +0000
Post From: Internal mapping issue
| [2023-07-12 19:48:14] |
| John - SC Support - Posts: 36344 |
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If this is in a Sub-Instance, then the first thing to do is to see if you are getting the full data in the Main Instance. If everything looks good in the Main Instance, then we would need to see the Message Log from the Sub-Instance by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) If the Main Instance is having the issue, then check the setting for "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds". This needs to be set to "Yes" in order to get the data from our Denali feed. If it is set to "No", then change it to "Yes", and then select "File >> Reconnect" after closing the Data/Trade Service Settings window. Let us know the status once you have gone through the above. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |