Support Board
Date/Time: Wed, 27 Nov 2024 23:40:38 +0000
Post From: Not getting depth of market for cme exchanges
| [2023-06-27 21:32:49] |
| John - SC Support - Posts: 36350 |
|
Everything on your account looks good, so there is not an issue in this respect. The one thing we think may be related is that the only exchange you have active is the "CME With Market Depth for Non-Professional Accounts". This gives you access to the instruments that are traded on the CME exchange (not the full CME Group). Therefore, if you are trying to view data for an instrument that is traded on the NYMEX, COMEX, or CBOT, you will not get that data in real-time (depending on your settings, you may not get the data at all). If you are having an issue with an item on the CME, then go through the following section to see if you changed a setting that caused a change in your Market Depth: File Menu: Not Receiving the Full Number of Market Depth Levels For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |