Support Board
Date/Time: Thu, 28 Nov 2024 10:53:56 +0000
Post From: have you missed me
| [2023-05-17 20:26:13] |
| John - SC Support - Posts: 36350 |
|
Did you set the "Days to Load for Intraday Chart Data Type" to a high number as called out in steps 2 and 3? This is not something you would typically leave at that value, but you need to try it and see if you can get the data downloaded going back as far as you are wanting. If you still are not getting anywhere, then follow these instructions to get us your Message Log by opening just that NQ chart: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |