Support Board
Date/Time: Thu, 28 Nov 2024 10:36:21 +0000
Post From: Services package change with issues after changing.
| [2023-05-17 18:22:25] |
| John - SC Support - Posts: 36350 |
|
You should be getting the Delayed Streaming Data. One thing that can happen with the Delayed Streaming Data is that when you first open the chart, the historical data loads to the current time. Therefore, you will not see any data movement until the "delay" is passed (10 minutes and 10 seconds for the CME Group data). If you are still not getting any data movement, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |