Support Board
Date/Time: Thu, 28 Nov 2024 14:34:46 +0000
Post From: Sierra chart not connecting
| [2023-05-02 16:44:26] |
| ssangha84 - Posts: 122 |
|
Hello, my Sierra chart is not connect for the last couple of hours. Here is the message log: Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-05-02 12:36:30.222 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 | 2023-05-02 12:36:30.234 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-05-02 12:36:30.238 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-05-02 12:36:30.239 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2023-05-02 12:36:30.239 HTTPS connection ID:27 to www.rithmic.com:443 for request ID:27 (4) | Creating socket. Using TLS 1.2. | 2023-05-02 12:36:50.319 HTTPS connection ID:27 to www.rithmic.com:443 for request ID:27 (4) | New receive buffer size: 32768 | 2023-05-02 12:36:50.319 HTTPS connection ID:27 to www.rithmic.com:443 for request ID:27 (4) | Connecting to IP: 38.79.0.89. | 2023-05-02 12:36:50.319 HTTPS connection ID:27 to www.rithmic.com:443 for request ID:27 (4) | New receive buffer size: 65536 | 2023-05-02 12:36:50.778 HTTPS connection ID:27 to www.rithmic.com:443 for request ID:27 (4) | Socket gracefully closed by remote side. | 2023-05-02 12:36:50.897 HTTPS connection ID:27 to www.rithmic.com:443 for request ID:27 (4) | CloseSocket call. | 2023-05-02 12:36:50.898 HTTPS connection ID:27 to www.rithmic.com:443 for request ID:27 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-05-02 12:36:50.899 HTTPS connection ID:27 to www.rithmic.com:443 for request ID:27 (4) | Closed. | 2023-05-02 12:36:50.899 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-05-02 12:36:51.289 * DTC Client socket (1) | CloseSocket call. | 2023-05-02 12:36:51.291 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-05-02 12:36:51.291 Select 'File >> Disconnect' to prevent further connection attempts. | 2023-05-02 12:36:51.291 DTC Client socket (1) | Closed. | 2023-05-02 12:36:51.291 DTC Client socket (0) | CloseSocket call. | 2023-05-02 12:36:51.380 Rithmic Direct - DTC | Disconnected. | 2023-05-02 12:36:51.380 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-05-02 12:36:51.380 Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-05-02 12:36:55.426 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 | 2023-05-02 12:36:55.433 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-05-02 12:36:55.433 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-05-02 12:36:55.433 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2023-05-02 12:36:55.433 |