Support Board
Date/Time: Thu, 28 Nov 2024 16:35:50 +0000
Post From: Errors when down loading Update
| [2023-04-21 17:35:43] |
| John - SC Support - Posts: 36350 |
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We found your installer log, and we see the following within it: Error opening C:\SierraChart\SierraChartStudies_64.dll. Windows error code 32: The process cannot access the file because it is being used by another process.
You have Sierra Chart running when you are trying to do the update. Make sure you exit out of any sub-instances and start the update by selecting Help >> Download Current Release from within the main Sierra Chart. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |