Support Board
Date/Time: Thu, 28 Nov 2024 18:27:41 +0000
Post From: Rejected
| [2023-04-21 14:07:14] |
| John - SC Support - Posts: 36350 |
|
The first thing is to ensure that you have the right symbols for the particular service you are connected to. After you make a change to the selected service in the "Data/Trade Service Settings" and you select OK, it will ask you if you want to update your symbols. Be sure to select Yes to this. If you forget, or you open another chartbook, then you can update the symbols by selecting "Edit >> Translate Symbols to Current Service". Next, ensure the option for "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds" is set to "Yes". If you need to change this, then after you select OK to close that window then select "File >> Disconnect" followed by "File >> Connect to Data Feed". You should start getting your real-time data after this. And finally, if the above do not solve your issue, then we would need to see your Message Log. Follow these instructions to get us the Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |