Support Board
Date/Time: Thu, 28 Nov 2024 18:29:28 +0000
Post From: Confusion with Data Feed using Denali, Stage 5, and Apex/Rithmic
| [2023-04-17 23:46:40] |
| HeyTFox - Posts: 23 |
|
Hello all, This software is very powerful and with that comes great confusion. The contradictory instructions do not help either. I am trading futures as a non-professional. I have four accounts from Apex and I followed the instructions, so I thought. I have an active Stage 5 account and bought SC Package 11, which I thought comes with the Denali Data Feed. I created a separate instance for Stage 5 and one for APEX. I have no problem seeing data on the Stage 5 instance, real time and historical. However, on my Apex/Rithmic Instance it always says it skips the historical download and my chart is blank. It shows as connected, no apparent permission denied issues either. I also have "Allow Support for Sierra Chart Data Feeds" marked as "yes" under this Apex/Rithmic instance. I spent over an hour troubleshooting it with my friend who already is familiar with Sierra Chart, with no success. Even though my Stage 5 instance works, do I still need to purchase the CME Exchange data feed for the Apex/Rithmic instance? If so, then why do I have the data on the Stage 5 instance? I appreciate any help. Regards, Tom |