Support Board
Date/Time: Thu, 28 Nov 2024 00:22:34 +0000
Post From: Charts stopped working - this happened once before
| [2023-04-02 22:54:39] |
| ErikT - Posts: 121 |
|
All my futures charts stopped updating last Thursday. I see a red error message saying historical chart download failed because of an invalid symbol, but the error message disappears from the screen before I can get a screen grab. This happened once recently, where my charts stopped working because of some internal glitch. You were able to fix it promptly last time soon as I reported it. I vaguely remember the solution had to do with my market data settings. I have it set to "SC Data - All Services". It used to be set for SC Order Routing service but I think you changed it for some reason. The format of the symbols that are failing are GCM23_FUT_COMEX and CLK23_FUT_NYMEX. These normally work fine with my Denali data feed. But if I try Find Symbol now it shows me a different format like CLK23-NYMEX. I think I am supposed to choose something other than "SC Data - All Services" in Global Settings but I'm not sure what. Thanks in advance for your help. |