Support Board
Date/Time: Fri, 29 Nov 2024 01:52:29 +0000
Post From: Need Help With Service Pack Options
| [2023-03-22 15:20:57] |
| John - SC Support - Posts: 36350 |
|
Either you figured it out, or it was done for you somehow, but you no longer have any exchanges active. This does mean that you will still have access to the data through the end of the month, should you desire to use it. Setting the Allow Support For Sierra Chart Data Feeds option to No does give you the data from your trading service instead of from our Denali feed, as you know. The Message about the "Denali Data Feed Renewing on 3-28" is not really correct. Your Usage Time (or your Package) are set to renew on March 28, 2023, not the Denali feed. That message is an older one that we need to update. Keep in mind that you are on Package 12, which only gives you access to the MBO data from our Denali Exchange Data Feed. If you are no longer using our data, then you will not be able to get the MBO information. Therefore, you should downgrade your package to package 11. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |