Support Board
Date/Time: Fri, 29 Nov 2024 08:26:34 +0000
Post From: DENALI data connection ?
| [2023-03-02 15:38:11] |
| John - SC Support - Posts: 36350 |
|
The exchanges renew on a calendar month basis, so the exchange fees are due on the first day of each month. The Sierra Chart Usage Time renews on a 31 day cycle, so the date for the renewal is going to be different than the renewal for the exchanges, and it is going to be a slightly different day of the month most months (not all months are 31 days long). You did add funds, but you then used these to renew your Usage Time through April 10, 2023. Therefore, you do not have enough funds to renew your Exchange. Go to the Payments page and add enough funds to renew the exchange(s) for your account. For your account this is $34.25 for the "Full CME Group with Market Depth Data for Non-professional accounts". You can access the Payments page here: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit Then go to the CME Group exchange options at the following link and activate the exchange(s) for which you want the real-time data: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |