Support Board
Date/Time: Fri, 29 Nov 2024 10:32:34 +0000
Post From: Unable to cancel Pending Open Order
| [2023-02-21 22:56:21] |
| Sierra_Chart Engineering - Posts: 17226 |
|
I am getting the same thing today. Based on the number of posts about this issue it is wide spread. I bet it has something to do with Teton Order Routing. My pending orders were submitted at 2:37pm ET. I think Teton went down around that time You are not using Teton order routing! You are using CQG.This has nothing to do with Teton order routing. To solve the problem you do need to use Teton order routing: Sierra Chart Teton Futures Order Routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-02-22 06:52:06
|