Support Board
Date/Time: Fri, 29 Nov 2024 12:46:22 +0000
Post From: trial not working
| [2023-02-15 17:05:00] |
| John - SC Support - Posts: 36350 |
|
Do not reinstall, that will not do anything. If you received the Chartbook from somewhere, then you probably need to update the symbols so they are correct for your current service. Select Edit >> Translate Symbols to New Service. If this is your chartbook, created by selecting File >> Find Symbol and opening a chart through that method, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |