Support Board
Date/Time: Mon, 21 Apr 2025 16:51:24 +0000
Post From: data/package change and activation
| [2023-02-09 15:54:21] |
| John - SC Support - Posts: 39380 |
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It sounds like you are not getting the data from our Denali Exchange Data Feed. Please verify that the option for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support For Sierra Chart Data Feeds is set to Yes. If it is not - change it to Yes and then select File >> Disconnect followed by File >> Connect to Data Feed. The other thing to check is which symbols are not giving you the historical data. Keep in mind that you are only setup to get real-time data from us for the CME exchange (not the full CME Group). So if you are trying to get data for a product that is not traded on the CME, then you will be having this issue. Let us know one symbol for which you are having this issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |