Support Board

So I found out my broker deactivated my account and that was causing issues with it all. I now have my account and present data working. But the issue I had before going to Denali remains, which is whenever I spend time away from my account/sierra charts. When I start up Sierra after for example a 6 month break, I will receive data and present data from the current action, but I when it loads the data from previous contracts, it leaves a all the data that occurred since I was away. So it last has data for example, 6 months ago but its missing all the data in between. And this is even after I set it to continuous futures contract, volume based back adjusted. I was told that CQG data couldn't go too far back and that's why I switched to Denali so I can have 12 months + data accessible on my charts. What would be the issue why chartbooks still don't give me all the data between my last login and my current login ie 6 months. Even if I set it to 360 days of chart data or load from x date to x date. It doesn't load all previous data/contracts. What would be this issue?