Support Board
Date/Time: Fri, 29 Nov 2024 15:43:49 +0000
Post From: unable to download Sierra Chart Installer
| [2023-02-07 18:50:25] |
| John - SC Support - Posts: 36350 |
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We do see a few of the following in your log: DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2023-02-07 09:29:32.970 *
DTC Client socket (9) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-02-07 09:25:45.700 *
The above indicate a connectivity issue of some kind. Refer to the information here: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem --- As to your software update, that is a separate issue for which we would need the log from the Installer. There is a button at the top that states "Send Log to Suppport". Select that button after you try to do the update and it fails. Then let us know that you sent us the file. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |