Support Board
Date/Time: Mon, 21 Apr 2025 16:38:13 +0000
Post From: data/package change and activation
| [2023-02-06 21:33:01] |
| John - SC Support - Posts: 39380 |
|
From what you state, you should not be having any issue at all, as you have done all the correct things. The issue is somewhere with the CQG connection not "connecting". We need to see your Message Log when this happens. Make sure your Current Selected Service is set to CQG WebAPI and then follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |