Support Board
Date/Time: Mon, 21 Apr 2025 16:43:34 +0000
Post From: data/package change and activation
| [2023-02-06 15:32:43] |
| User495691 - Posts: 4 |
|
Hi team, Moving forward I'm now wanting to use the denali feed provided by Sierra Chart. I am with CQG so I swapped to using service package 11 moving forward along with the Denali market data provided by Sierra Charts. So I disconnected my market data I was using with CQG but I still have them for clearing etc. (sorry I don't know the exact term). Upon trying to connect my sierra chart platform with the new Denali feed I followed what I thought was the correct instructions. I allowed support for sierra chart data feeds. My data/trade service settings was on CQG webAPI and tehn when I pressed okay abnd connect it was saying there's no connection. So I then changed my current selected service to 'SC Data - All services (data), and pressed okay. It seems to have now given me all the data and my charts are now showing. But my DOM doesn't seems to be working or active, ie I can't make a trade on the platform as I usually do. And if I go back to CQG webAPI service it then disconnects the data. Simply, how can I now keep this Denali Sierra data I'm now using but use my CQG account for executing trades on the SC platform like before?? Sorry, I've tried reading what I can, I know you'd deal with connection troubleshooting a lot so I appreciate the SC teams help, you've always been great. Thanks again |