Support Board
Date/Time: Fri, 29 Nov 2024 14:39:04 +0000
Post From: Prices not updating on second instance/computer
| [2023-02-03 22:29:53] |
| John - SC Support - Posts: 36350 |
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The computer from which the above Message Log originates is setup to get the data from our Denali Exchange Data Feed as shown by the following line: Allow Support for Sierra Chart Data Feeds is enabled. | 2023-02-03 21:52:32.424
Since this option is set to Yes (enabled) this means that you are getting the data from us. This is why you are having the issue with multiple connections as noted in this line: SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2
Note that we do not support data from CQG for the CME Group and EUREX. Therefore, the only way to get the data to this second computer would be to pay the second exchange fee for the CME Group data under our Denali Exchange Data Feed. Refer to the information/instructions here: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously Another option is to only use a single computer with multiple installations of Sierra Chart. You can have 3 separate installations accessing the Denali Exchange Data Feed at the same time at no extra cost. Refer to the information at the following links: Denali Exchange Data Feed: Denali Exchange Data Feed Connections on Same Computer Simultaneously Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |