Support Board
Date/Time: Sat, 30 Nov 2024 05:40:15 +0000
Post From: real time data
| [2022-12-20 16:28:22] |
| John - SC Support - Posts: 36350 |
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With regards to the Time Zone, are you unable to change the Global Time Zone for some reason? Is it not staying as Hong Kong? Each chart also has a setting for the Time Zone, which would normally be set to use the Global Time Zone, but if your charts are not changing after changing the Global Time Zone then you would need to check each chart to ensure it is set to use the Global Time Zone (or is using a Time Zone you want). Refer to the following: Chart Settings: Time Zone (List) (Chart >> Chart Settings >> Session Times menu) With regards to the data - follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |