Support Board
Date/Time: Sat, 30 Nov 2024 07:29:44 +0000
Post From: Freeze in Denali on new lows just now in ES Futures.
| [2022-12-09 14:08:19] |
| Sierra_Chart Engineering - Posts: 17271 |
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The log in post #34 is from someone in Hong Kong . We can clearly tell from the log that you have Internet connectivity issues. That is abundantly clear. We need to make it clear that is not an issue on the Sierra Chart side.This is from your log: Teton CME Order Routing | There has been no activity on the network socket for 1m 11s. Will reconnect. | 2022-12-09 01:10:12.729
This is not an issue on the Sierra Chart side at all. You had a connectivity issue at that time and that is 100% definite. We also have a connection to the Teton server. And we did not lose it at that time or any time today.And this goes to the fundamental problem of why we do not like to to explain the work that we are doing because inevitably people associate that with their issues and think there is something wrong on the Sierra Chart side when there is not. Our conclusion at this point is for users who had a problem this morning at 8:30 AM US Eastern time, in some cases that was on your side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-09 14:09:09
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