Support Board
Date/Time: Sat, 30 Nov 2024 10:37:59 +0000
Post From: No real time data
| [2022-12-06 17:22:41] |
| John - SC Support - Posts: 36350 |
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Everything on your account looks good in terms of getting the real-time data. But, your account is not setup to get data to two different computers at the same time. We looked through your account and we do not see that you have ever been setup for this, so it is not possible that you were getting real-time data to both systems. Refer to the following for information on how you can setup your options to get the data to both systems: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously If you are still having an issue getting the real-time data to one system without having another system connected at the same time, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |