Login Page - Create Account

Support Board


Date/Time: Tue, 01 Apr 2025 22:38:07 +0000



Post From: Unable to open Sierra Chart - error message

[2022-10-14 20:22:47]
marwhitt - Posts: 29
UPDATE: The Windows 11 update that I installed yesterday, which I thought caused the problem, appeared again today. But, before installing the Windows update, I updated Sierra Chart using Help>Download Current Version> and following prompts like normal.

After the Sierra update I attempted to open Sierra Chart, but I got the same error message (I have uploaded an image). Since I couldn't open Sierra Chart at all, I came here to your website to attempt to download the previous version of Sierra. After downloading Sierra Chart Installer, I clicked on the .exe file, and received the same error message.

It looks like the problem is on the Sierra side, or an incompatiblity with Windows 11. I have been using the computer in question since last April, and I had Sierra version 2390 installed before attempting this update.

I am now doing a System Restore again to be able to open Sierra.

Please advise.
Date Time Of Last Edit: 2022-10-14 23:45:04
imageError message.JPG / V - Attached On 2022-10-14 20:22:17 UTC - Size: 3.25 MB - 125 views