Support Board
Date/Time: Wed, 19 Mar 2025 05:32:44 +0000
Post From: Rithmic live data issue
| [2022-10-10 11:43:26] |
| Sierra_Chart Engineering - Posts: 18838 |
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It sounds like Rithmic is having a problem. We will determine what the problem is. Follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. ---- You do need to have Service Package 10 or higher to use Rithmic. However, everyone in this thread does. Anyone have an update on this? If this is the case can I get a refund on the $36 I just spent on the normal package 5 as missed this info? or payt the difference to get package 11 You only need to change your Service Package but we see you are on Service Package 11 now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-10 11:44:52
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