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Date/Time: Tue, 18 Mar 2025 15:21:16 +0000



Post From: 2nd and 3rd instances no updating data

[2022-09-19 10:55:06]
User879924 - Posts: 50
Hi,

I have just started using new instances for my Chartbooks. I am running 3 instances. The first instance works without any problems.

When I open the 2/3 instances they work for a while and then they stop updating live data.

I made the instances by using file> New instance as per the SC instructions.

I have read the other support threads and notice that when other people have a problem you request the msg log so I have attached that for you.

When I exit the instance I get a message stating that I have open positions but this is not the case. I have attached a screen shot showing the message.

When I exit all 3 instances and then reopen them they all work fine for a period of time before the 2/3 instance stops updating data again.

Thanks for your help.
imageScreen Shot 2022-09-19 at 8.16.03 AM.png / V - Attached On 2022-09-19 10:52:15 UTC - Size: 9.78 KB - 95 views