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Date/Time: Tue, 18 Mar 2025 11:02:15 +0000



Post From: GC charts stuck on 8/15

[2022-09-08 12:16:24]
Sierra_Chart Engineering - Posts: 18817
We apologize for the delay. We did start to prepare a response, but there is so much information//comments you posted that it just creates more of a delay and is not helpful.

If you are having the problem currently we can do a remote assistance session, to look at this. Would now be a good time?

Make sure your current telephone number is set here:
https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo


We want you to follow the instructions here to update the Symbol Settings:
Global Symbol Settings: Update Global Symbol Settings

And we want you to disable Use Custom Symbol Settings Values.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-09-08 12:17:42