Login Page - Create Account

Support Board


Date/Time: Tue, 18 Mar 2025 12:19:16 +0000



Post From: GC charts stuck on 8/15

[2022-09-02 10:06:50]
Sierra_Chart Engineering - Posts: 18817
You posted a log that showed this time after time after time:

Rithmic Direct - DTC (Data) | Logon error received from server: permission denied | 2022-09-01 05:21:01.004
Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end | 2022-09-01 05:21:01.004

With this error, you are not going to be able to receive data from the Denali Exchange Data Feed. You might get historical data though. But certainly not real-time data.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-09-02 10:07:00