Support Board

Date/Time: Mon, 17 Mar 2025 17:42:08 +0000

Post From: Data only loaded starting at 08:00 today

[2022-09-01 17:12:30] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 38711
What is the symbol of the chart for which you are having an issue. Also, follow these instructions to get us your Message Log, make sure you open a chart for the symbol you specified above. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing