Support Board
Date/Time: Sun, 24 Nov 2024 12:03:06 +0000
Post From: Connected to Data Feed but not seeing any data
| [2022-09-01 16:20:27] |
| John - SC Support - Posts: 36238 |
|
Everything on your account looks good. The first thing we want you to do is to select Edit >> Translate Symbols to Current Service to ensure that you have the correct symbols for the trading service you have selected. If that does not work, then we need to see your message log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |