Support Board
Date/Time: Tue, 18 Mar 2025 12:16:54 +0000
Post From: GC charts stuck on 8/15
| [2022-09-01 09:58:18] |
| Sierra_Chart Engineering - Posts: 18817 |
|
Sierra Chart is not able to connect to Rithmic: Rithmic Direct - DTC (Data) | Logon error received from server: permission denied | 2022-09-01 05:21:01.004 Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end | 2022-09-01 05:21:01.004 Refer to: Rithmic Trading Platform Service: Permission Denied Resolution Procedure In the meantime: To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |