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Date/Time: Tue, 18 Mar 2025 15:59:55 +0000



Post From: GC charts stuck on 8/15

[2022-09-01 09:58:18]
Sierra_Chart Engineering - Posts: 18823
Sierra Chart is not able to connect to Rithmic:

Rithmic Direct - DTC (Data) | Logon error received from server: permission denied | 2022-09-01 05:21:01.004
Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end | 2022-09-01 05:21:01.004


Refer to:
Rithmic Trading Platform Service: Permission Denied Resolution Procedure

In the meantime:

To access historical and streaming market data independent from your Trading service. Follow these instructions.


Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services".

Press "OK"

And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command:
Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service)

You can then use the data provided by Sierra Chart independent of your trading service.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing