Support Board
Date/Time: Mon, 17 Mar 2025 11:00:33 +0000
Post From: Denali exchange data feed is not renewing
| [2022-09-01 00:32:55] |
| John - SC Support - Posts: 38678 |
|
Everything on your account looks good, so there is nothing there for which you would not be getting the real-time data. Please follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |