Support Board
Date/Time: Mon, 17 Mar 2025 00:41:44 +0000
Post From: XAU crosses
| [2022-08-18 00:14:51] |
| User34124 - Posts: 279 |
|
Yeah thanks, and of course those options have to be enabled in order for the successful attempts. The solution I have found is the following, so please could you investigate and find the root cause: - I close all chartbooks, then Sierra, then delete the 3 associated data files (example for {XAUUSD}/{EURUSD} I would delete XAUUSD.scid, EURUSD.scid and {XAUUSD}[{EURUSD}.scid - Then of course I reopen Sierra with "Files to open at startup" unchecked - Then I reoped {XAUUSD}[/{EURUSD} via Find Symbol-->New Intraday Chart This then triggers the correct processes to begin. But obviously takes hours given it has to do 4 large things (3 downloads and 1 calculation/compression) It seems that having certain data in the data file does not allow Sierra to recognise what is happening to custom symbols. Example, if there is missing data in the custom symbol (as there was when I refreshed symbols from the server), "Edit --> Delete all Data and Download" simply deletes the {XAUUSD}[{EURUSD}.scid then gives the same error as post #10. Please look into this as it could be a simple solution, something new needs a check in place each time etc |