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Date/Time: Sun, 16 Mar 2025 19:54:58 +0000



Post From: Rithmic Connection isnt working

[2022-08-12 08:26:11]
Sierra_Chart Engineering - Posts: 18799
We will take care of the refund for you, in your afternoon.

We are not able to refund this since it is paid to the exchange:
[Services Balance] | Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts Exchange Fee.   **       -33.00 USD   -33.00 USD   unset   Denali Data Feed Exchange Fee

Also, the connectivity issue is not on the Sierra Chart side but has to do with Rithmic in a login information you are using. It is not within our control.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-08-12 08:26:42