Support Board
Date/Time: Sun, 16 Mar 2025 18:41:26 +0000
Post From: Rithmic Connection isnt working
| [2022-08-12 08:26:11] |
| Sierra_Chart Engineering - Posts: 18797 |
|
We will take care of the refund for you, in your afternoon. We are not able to refund this since it is paid to the exchange: [Services Balance] | Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts Exchange Fee. ** -33.00 USD -33.00 USD unset Denali Data Feed Exchange Fee
Also, the connectivity issue is not on the Sierra Chart side but has to do with Rithmic in a login information you are using. It is not within our control. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-12 08:26:42
|