Support Board
Date/Time: Sat, 15 Mar 2025 03:32:53 +0000
Post From: Version 2411 not loading study collections
| [2022-07-07 18:12:46] |
| John - SC Support - Posts: 38678 |
|
Ok, we found your paid account. We will try to remember this for next time. If the Study Collection itself was created relatively long ago, then it is possible that it is not directly compatible with the current release and therefore would need to go through the process as a Chartbook to make it compatible with the current version of software. This would involve downgrading to version 2363 and then loading the Study Collection and then resaving it. If you are not able to open the Study Collection in 2363, then you would need to go back to 2204, load and save, then to 2363, load and save, and then to the current version to load it. Or, you can attach the Study Collection to this thread for us to take a look at it and go through the process for you. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |