Login Page - Create Account

Support Board


Date/Time: Sat, 15 Mar 2025 02:14:11 +0000



Post From: Unable to use Sierra after renewal of service

[2022-07-07 17:08:08]
Herloa2021 - Posts: 3
I have recently purchased an additional 6 months of service. Unfortunately, I let my account expire before renewing.


Here is the error that I am getting in Sierra Chart

F.US.MNQU22 1 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.MNQU22.scid | 2022-07-06 22:11:13.283
Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-07-06 22:11:13.752 *
Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-07-06 22:11:13.790 *
Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-07-06 22:11:13.791 *

Thanks in advance for your help resolving this issue

Carmen