Support Board
Date/Time: Thu, 28 Nov 2024 10:52:52 +0000
Post From: Subscribed to Nasdaq totalview but still unable to see real-time data
| [2022-06-22 18:44:38] |
| John - SC Support - Posts: 36350 |
|
Make sure you are entering your equity symbols with the -NQTV suffix. For example, for IBM, you need to enter the symbol as IBM-NQTV, otherwise you will not get the real-time data from our NASDAQ TotalView exchange. If this is not your issue (you have been entering the symbols with the -NQTV symbol), then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |