Support Board
Date/Time: Tue, 26 Nov 2024 12:22:01 +0000
Post From: Problem with market depth desapearing
| [2014-04-16 11:07:51] |
| User30668 - Posts: 108 |
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Post #6: We had a look at how the IB market depth data is processed and we think the issue has to do with special handling to work around another IB problem.
Post #8: The problem most likely is occurring because of the clearing of Market Depth prices which are out of order to solve a problem we have seen with that in the past with Interactive Brokers.
According to what you have written before, the problem I have reported in this thread was being caused by a "work around" you had implemented in order to fix another problem. Now you are saying that correcting the problem I reported is causing the original problem to show again... I am very sorry, I am confused now - are you suggesting that this is my fault? Should I be unable to trade, keep quite and stay with a problem that was being caused by an implemented "turn around" to fix another problem? If that's the case you are not being fair. Again, I am very sorry that I really needed to report the problem I was having but I had no other option. I can just remark my appreciation to you again for taking off that "turn around" that was causing the problem and resolving it. I understand that your work might get frustrating sometimes due to third parties problems that in the end affect Sierra Chart software. Believe me, I try to just report any problems or issues when I really need it because I am aware that you are overwhelmed with work. I am trustful that you will find the best way to resolve that original problem without the "collateral effects" that caused that secondary problem which I had to report and you fixed. Kind regards. |