Support Board
Date/Time: Fri, 14 Mar 2025 13:39:36 +0000
Post From: AMP Futures account connecting to Denali/Teton
| [2022-06-01 21:37:14] |
| John - SC Support - Posts: 38653 |
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The first issue is that you are on Package 5. Our apologies for not seeing this earlier - but we made a change a few weeks ago where package 3 and 5 are only meant for Testing/Training using our Delayed Streaming Data. Otherwise, you need to be on Package 10 or higher in order to make any connections or get live data. Refer to the information here: Service Package Changes | Discontinued External Services | Reducing Overall Costs We have set your account to evaluate Package 12 for the next 30 days. Therefore, you do not need to make any changes right now, but you will have to remember to change your package before the 30 days are finished. And then there is another change as well, where with release 2394 we are not bringing in data from CQG for the CME Group or EUREX. Therefore, you would need to use our Denali Exchange Data Feed for this. Again, you need to be on Package 10 or higher to get the real-time data from our Denali feed, but since you have the Package 12 Evaluation you do not need to change your package right away. You just need to go through the Setup Instructions for the Denali Exchange Data Feed (ignoring the section about changing your package) and activate the exchanges you want. The first CME Group exchange you activate is free for the remainder of this month. Refer to the Setup Instructions for the CME Group at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |