Support Board
Date/Time: Thu, 13 Mar 2025 16:26:01 +0000
Post From: issue losing connection to trade orders while in an order
| [2022-05-26 13:33:23] |
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This may be hard for us to have Rithmic look into this because we do not see a Service Order ID. Maybe if you give us the date and time and the time zone this occurred at and tell us what Global Settings >> Data/Trade Service Settings >> Server is set to that will be enough. Then we will let Rithmic know.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |