Login Page - Create Account

Support Board


Date/Time: Mon, 16 Sep 2024 19:15:56 +0000



Post From: Rithmic trading (Not enabled on package)

[2022-05-24 09:54:40]
User623552 - Posts: 69
Hi. I have been using Rithmic data for years
Yesterday it was working fine with Sierra Chart

Today my account package was up for renewal and I paid for service package 5 as usual
However now I can't use the Rithmic Data.
It says "Rithmic trading (Not enabled on package)"

It's the first time I've seen this problem
How can I fix it?

(p.s. this is actually a very dangerous situation, as I had a trade live before renewal. Now I can not close it. Fortunately it was on a prop firm simulation account so I won't lose real money)
Date Time Of Last Edit: 2022-05-24 10:03:38
imageUntitled.png / V - Attached On 2022-05-24 09:54:10 UTC - Size: 31.91 KB - 126 views