Support Board
Date/Time: Tue, 22 Apr 2025 11:02:49 +0000
Post From: issue opening shared file
| [2022-05-03 17:23:41] |
| User237554 - Posts: 8 |
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No, I deleted the "ExampleChartbook" (that is not the problem). The real problem is with the "Sierra4.config" file that it was shared, and I am trying to open after following the procedure. "John - SC Support [Direct Messages] - Posts: 14939 The Sierra4.config file is the file that contains the various settings for your Sierra Chart installation. It is not a chartbook. It can be sent with a chartbook if someone is wanting to share that information with you. To use that Sierra4.config.new file, you would need to rename the Sierra4.config file in your main Sierra Chart installation folder first, so you do not overwrite it. Then copy the file to that same folder and change the name from Sierra4.config.new to Sierra4.config." After starting the platform and selecting the file in the data folder, I do not get any uploads of the chartbook selected. Specifically, the platform does not start loading the graphs and indicators. The platform remains unchanged in the main page without any further process or error codes even in the log. If it can help when I started the platform the first time after the file was shared, I received the following message: "A new main configuration file has been received from the server. Press OK to install this file. Sierra Chart will be restarted." |