Support Board
Date/Time: Tue, 11 Mar 2025 17:57:13 +0000
Post From: connexion problem
| [2022-04-27 18:19:25] |
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If you see that the status is "pending open", then this indicates there is a response from the Rithmic system for the order. So that is good. Do the orders have a Service Order ID? There is a field for this in the Trade Orders list. From our position we really would not know why there is an issue. In the end, if you are having issues with Rithmic, we can always give you a refund. However, really there should not be a problem because we are not having any other current reports of Rithmic issues. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-27 18:20:33
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