Support Board
Date/Time: Mon, 10 Mar 2025 13:12:00 +0000
Post From: Replay Chart
| [2022-03-28 14:16:55] |
| John - SC Support - Posts: 38516 |
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Most likely what you are seeing is due to the CQG historical data, as we are not getting the full tick-by-tick information for the data is that loaded for when you are offline. Refer to the information at the second bullet point here: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2351 -- Separately, we noticed that you are on Package 12, but you do not have any of the Denali exchanges activated. Therefore, you would not need to be on Package 12, as Package 12 is the Advanced Package plus the MBO data. But, you can only get the MBO data from our Denali data. Therefore, you could be on Package 5 and have the same functionality as you do now. To change your package, you would follow these instructions: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. If you want to use the Denali Exchange Data Feed, then follow the appropriate Setup Instructions at the following link: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-28 14:39:17
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